Payment
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Pursuant to the provisions of the Interest Act, Due Diligence Questions is entitled to charge a fee for the transfer of remittances and for surrender to debt collection. The fee is in accordance with current international legislation. In case of late payment, Due Diligence Questions is also entitled to charge interest from the expiry of the payment period until payment is made and, furthermore, in accordance with the provisions of the Interest Act.
Delivery
All e-books and audiobooks can be downloaded immediately after the purchase through the order confirmation sent by mail.
Certificate
You must be at least 18 years old to make a purchase at Due Diligence Questions. Consequently, it is confirmed by accepting these conditions that you are 18 years of age.
Return and withdrawal right
Purchase of digital products may be canceled up to 30 days after purchase, if the product is not downloaded or in the process of being downloaded. You can not regret a purchase where the download link has been used.
Complaints
We reserve the right to remedy a possible issue or send a new item.
Should you experience any problems with your digital product, feel free to contact our support and receive a new download link.
Complaints
If you want to complain about your purchase, please contact Customer Service - [email protected].
License Rights
When purchasing an ebook, a personal license is received. You may not resell or transfer e-books or audiobooks. You are responsible for not spreading the product to others. This is done in violation of the licensing rights, which may result in prosecution.
All e-books are protected by DRM or digital watermarking.
System Requirements
Using e-books and audio books requires special software or hardware. You are responsible for purchasing or installing these.
Privacy Terms
We are aware that your data is sensitive and we therefore prevent any abuse of this information, while providing the best service for our customers. See our section on personal data conditions.
What information is collected?
Due Diligence Questions collects information about you when making a purchase or signing up for the newsletter. We store this information in order to process your order. We can never see your credit card information as they are sent encrypted through a secure connection through our payment partner. Therefore, we do not store this information.
General information
Due Diligence Questions
[email protected]
Personal Data General
1.1 This Privacy Policy ("Privacy Policy") describes how Due Diligence Questions.com ("Due Diligence Questions", "us", "our", "we") collects and processes information about you.
1.2 The Personal Data Policy applies to personal information that you submit to us or that we collect via Due Diligence Questions's websites and apps ("Website").
1.3 Due Diligence Questions is the data controller for your personal information. All inquiries to Due Diligence Questions can be made through the contact details listed under section 7.
What personal data do we collect, for what purposes and the legal basis for the treatment.
2.1 When you visit the Website, we automatically collect information about you and your use of the Website, such as what type of browser you use, which search terms you use on the Home page, your IP address, including your network location, and information about your computer for that purpose to optimize the user experience and website function, as well as targeted marketing including retargeting via Facebook and Google. This processing of information is necessary to enable us to take care of our interests in improving the Website and showing you relevant offers. The legal basis for the processing is Article 6 (1) of the EU Personal Data Regulation. (1) (b) and (f).
2.2 When you purchase a product, we collect the information you provide, eg name, address, e-mail address, phone number, payment method, information about which products you buy and have returned, delivery requests, and information about the IP address from which ordering is made. This processing of information is for the purpose of delivering the products you have ordered and otherwise fulfilling our agreement with you, including in order to manage your rights to return and advertise as well as to contact you in connection with your order. Information about your purchases can also be processed to comply with legal requirements including bookkeeping and accounting, as well as targeted marketing. Upon purchase, the IP address is collected for the purpose of preventing fraud. The legal basis for the processing is the EU Personal Data Regulation rt 6 pcs. 1, b, c and f.2.3 When you sign up for our newsletter, we collect information about your name, e-mail address and telephone number. with the purpose of being able to handle our interest in delivering newsletters to you. The legal basis for the processing is Article 6 (1) of the EU Personal Data Regulation. 1, b and f.2.4 When communicating with us, we collect the information you provide, such as name, address, e-mail address, telephone number, and the content of your inquiry. This processing of information is done for the purpose of providing the best possible customer service. The legal basis for the processing is Article 6 (1) of the EU Personal Data Regulation. 1, b and f.
Recipients of Personal Data in Europe
3.1 Information may be left to external partners that process the information on our behalf. We use external partners to include technical operations and website improvements, newsletters, targeted marketing, including retargeting (eg recommendations based on your preferences), as well as your review of our company and products. Among other things, we pass on information such as order number to TrustPilot so that we can send an invitation to review us on TrustPilot's website. If you choose to make a notification, TrustPilot becomes the data controller for the information provided. These companies are computer operators and under our instructions and process data for which we are data controllers. Data Processors may not use the information for any purpose other than fulfillment of the agreement with us, and are confidential about these. We have entered into written data processing agreements with all data processing companies handling personal information on our behalf.
Recipients of Personal Data Outside
3.4 Information may be left to external partners that process the information on our behalf. We use external partners to include technical operations and website improvements, newsletters, targeted marketing, including retargeting (eg recommendations based on your preferences), as well as your review of our company and products. These companies are computer operators and under our instructions and process data for which we are data controllers. Data Processors may not use the information for any purpose other than fulfillment of the agreement with us, and are confidential about these. We have entered into written data processing agreements with all data processing companies handling personal information on our behalf. Certain data providers are established in the United States: Google Analytics v / Google LLC., Microsoft Corporation, Atlassian Pty Ltd, The Rocket Science Group LLC, Inc. / Mailbox, Cloudflare Inc., RichRelevance Inc., SurveyMonkey Inc., Intercom Inc., Functional Software Inc . (Sentry) and Zendesk, Inc. The necessary guarantees for the transfer of information to the United States are secured through the data processor's certification under the EU-US. Privacy Shield, cf. EU Type of Data Regulation Article. 45.3.4.1 A copy of Google LLC's certification can be found here: https://www.privacyshield.gov/participant? Id = a2zt000000001L5AAI3.4.2 A copy of Microsoft Corporation's certification can be found here: https://www.privacyshield.gov/participant? id = a2zt0000000KzNaAAK & status = Active3.4.3 A copy of Atlassian PTY Ltd's certification can be found here: https://www.privacyshield.gov/participant?id=a2zt00000004FK0AAM&status=Active3.4.4 Copy of The Rocket Science Group LLC d / b / a MailChimp's certification can be found here: https: //www.privacyshield.gov/participant? id = a2zt0000000TO6hAAG & status = Active3.4.5 A copy of Cloudflare Inc's certification can be found here: https: //www.privacyshield.gov/participant? id = a2zt0000000GnZKAA0 & status = Active3. 4.6 A copy of RichRelevance Inc's certification can be found here: https://www.privacyshield.gov/participant?id=a2zt0000000TNEYAA4&status=Active3.4.7 A copy of SurveyMonkey Inc.'s certification can be found here: https://www.privacyshield.gov / participant? id = a2zt0000000Gn7zAAC & status = A ctive3.4.8 Copy of Intercom Inc's certification can be found here: https: //www.privacyshield.gov/participant? id = a2zt0000000TNQvAAO & status = Active3.4.9 Copy of Functional Software Inc. (Sentry) certification can be found here: https://www.privacyshield.gov/participant? Id = a2zt0000000TNDzAAO & status = Active3.4.10 A copy of Zendesk, Inc's certification can be found here: https: //www.privacyshield.gov/participant ? id = a2zt0000000TOjeAAG & status = Active
Your Rights
4.1 To provide transparency regarding the processing of your information, we as a data administrator must inform you of your rights.
4.2 Court of Appeal
4.2.1 You are entitled at any time to request information about, among other things, what information we have registered about you for the purposes of the registration, what categories of personal data and recipients of information that may may be as well as information from which the information originates.4.2.2 You are entitled to receive a surrendera copy of the personal information we treat about you. If you want a copy of your personal information, please send a written request to [email protected]. You may be asked to prove that you are the one you give up to be.
4.3 Right of Correction
4.3.1 You are entitled to receive incorrect personal information about yourself corrected by us. If you become aware that there are errors in the information we have registered about you, you are encouraged to contact us in writing so that the information can be corrected.
4.4 The right to delete
4.4.1 In some cases you have the right to have all or some of your personal information deleted by us, for example, if you revoke your consent and We do not have another legal basis to continue the treatment. To the extent that continued processing of your information is necessary, for example, to comply with our legal obligations or for legal requirements to be established, enforced or defended, we are not required to delete your personal information.
4.5 The Right to Limit Processing for Storage
4.5.1 You may, in certain cases, have the right to restrict the processing of your personal data to consist of storage only, eg if You believe that the information we treat about you is incorrect.
4.6 Data Portability Right
4.6.1 You may, in certain cases, have the right to obtain personal information provided by you in a structured, commonly used and machine-readable format and has the right to transfer this information to another data controller.
4.7 Right to Opposition
4.7.1 You have the right at any time to object to our processing of your personal information for direct marketing including the profiling there are made in order to target our direct marketing.4.7.2 You also have the right, for reasons relating to your personal situation, to object to the processing of your personal information, which we make based on our legitimate interests, cf. section. 2.1 and 2.3.
4.8 Right to revoke consent
4.8.1 You have the right at any time to revoke a consent you have given us to a given processing of personal data, including to The profile made by you as a member of the customer club. Consent to newsletters and recommendations may be withdrawn either through your user profile, at the bottom of the marketing material you received, or by contacting us at [email protected].
Deletion of personal data
5.1 Information collected about your use of the Website cf. section. 2.1. anonymized when you have not used the Website for 2 years.5.2 Information collected in connection with purchases you have made on the Website cf. section. 2.2 will initially be anonymized 2 years after the order has been completed or canceled unless you have an active user cf. section. 5.1. However, information may be stored for a longer period of time if we have a legitimate need for longer storage, for example, if necessary for legal requirements to be established, enforced or defended, or if storage is necessary for us to comply with legal requirements. Accounting materials are kept for 5 years to the end of a financial year to comply with the requirements of the Accounting Act.5.3 Information collected in connection with your registration for our newsletter will be deleted when your consent for a newsletter is withdrawn. However, information may be stored for a longer period of time if we have a legitimate need for longer storage, such as if necessary for legal claims to be established, enforced or defended, or if storage is necessary for us to comply with legal requirements.5.4 Information collected Once you have released or provided services on our publishing platform, cf. section. 2.5 will initially be anonymized 2 years after you last have had a release or service for sale, unless you have an active user cf. section. 5.5. However, information may be stored for a longer period of time if we have a legitimate need for longer storage, for example, if necessary for legal requirements to be established, enforced or defended, or if storage is necessary for us to comply with legal requirements. Accounting materials are kept for 5 years to the end of a financial year to comply with the requirements of the Accounting Act.5.6 Information collected in connection with the fact that you have communicated with us cf. section. 2.6 will initially be anonymized 2 years after you have contacted us. However, information may be stored for a longer period of time if we have a legitimate need for longer storage, for example, if necessary for legal requirements to be established, enforced or defended, or if storage is necessary for us to comply with legal requirements.
Security
6.1 We have implemented appropriate technical and organizational safeguards to protect personal data from accidentally or illegally being destroyed, forfeited, altered or impaired, and against their knowledge or abuse.6.2 Only employees who have a real need to access your personal data to perform their work are allowed to access these.
Contact Information
7.1 duediligencequestions.com is the data controller for the personal data collected through the Website.7.2 If you have questions or comments about this Privacy Policy or do you wish to make use of a or any of your rights described in Section 4, please contact: [email protected]
Changes in the Personal Data Policy
8.1 If we make significant changes to the Personal Data Policy, you will be informed about this by sending information to your email address. This will happen if you have an active user profile cf. section. 5.4, ​​or an order not yet anonymous cf. section. 5.2.
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