10 important Chargeback questions to ask before investing in a Subscription Service

Thinking about investing in a Subscription Service? The time you take doing due diligence can help you avoid financial losses. Being humans, it can be easy to forget those otherwise very important questions to ask. We have compiled a list of critical Chargebacks questions for you to ask.



Chargebacks questions


  • Does the company have a problem with chargebacks?
  • Have any accounts or agreements ever been closed due to excesive chargebacks?
  • What is the procedure when the company receives a chargeback?
  • What's the chargeback rate in numbers and percentage of total transactions (current and historically)?
  • What does it cost (fees etc.) the company to receive a chargeback?
  • Are chargebacks disputed?
  • What is the win rate of chargebacks?
  • Has the company received warnings for high levels of Chargebacks? If yes
  • - How many times have the warnings been received?
  • - Have the company been required to make changes and/or action plans (if yes, please provide copies)

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10 important Chargeback questions to ask before investing in a Subscription Service